If you are submitting your own print ready files, we can accept native files from the following MAC or WIN based programs:

• Adobe Photoshop (.psd or .tif)
• Adobe Illustrator (.ai or .eps)
• Adobe InDesign (.indd)
• Adobe Acrobat (.pdf)
• Microsoft PowerPoint (.ppt)
• Corel Draw (.cdr)

Raster graphics such as TIF and JPEG files must have a minimum resolution of 150 dpi (dots per inch) at original print size. Images with a resolution less than 150 dpi will reproduce poorly (the image will look fuzzy and/or pixilated). Maximum resolution needed is 300 dpi. You should design at no less than 25% of the final image size, with 150 dpi of information at final print size for raster-based images.

Most graphic software programs give you the choice to work in either RGB or CMYK color mode. Scanners and digital cameras create images and computer monitors display images using combinations of just three colors: Red, Green and Blue (RGB). These are the primary colors of light, which computer monitors use to display images on your screen. Digital Printing Equipment prints full color images using primary colors of pigment: Cyan (blue), Magenta (red), Yellow and Black (CMYK or CMYK+LcLm). We can print from either CMYK or RGB image files. However, we recommend supplying CMYK files for optimal output. Also, to avoid banding in filled areas of black, define black as follows: C=10  M=10  Y=10  K=100  (never define text as 4-color black unless is more than 24 points)

Most customers send their files on CD or DVD via mail, UPS, Fedex or DHL. Files are expected to be ready to print. The prices on this site are based on printing from computer-prepared graphics that are ready to print. Design and editing is $75 per hour. Please include a paper proof (hard copy) so we can know what colors you are expecting to see. If you prefer to FTP your file, you can do so by following these steps [Upload Files]. Then you must alert us to look for it, because we don’t check our ftp site, unless we expect a customer’s file to be there.

Mail all your layouts and correspondence to:

Nova Display, Inc.
Digital Department
1626 Piner Road., Unit A
Santa Rosa, CA 95403-1908

Our pre-press operators cannot be responsible for making any alterations/changes to the files submitted for printing. After we have emailed you proof and you determine that you need to submit new files you can do so by contacting us via email digital@novadisplay.com or call toll free 800-753-9631. Due to the time it takes to pre-flight and prep your files, a $35 fee will be assessed each time you submit new artwork and this fee must be paid prior to sending you a new proof. If you need to submit new files because the original files were corrupt you will not be charged.

We save your original format type graphic files on our servers for approximately six months and the print ready created PDF files for approximately two years from the date of the original order. To reorder, you will need to email or call us with your Original Order Number. Please note that your reorder must be an exact reprint as we cannot make any changes to your files.

When viewing your proof select the option “Not OK - Need to submit new files for a new proof”. You will then be sent a link to upload your new files. You can also select "Not OK - Proof Incorrect - Comments Below". We will make the changes requested and create a new proof for your review and approval within the current business day.

Most jobs will be shipped within 4-7 business days from proof approval. Check each category for specific timelines. Shipping by UPS takes from 1 to 5 business days most of the time depending on your location.

On the day that your order ships from our facility, tracking numbers will be sent to the same email address that was used to place your order. These numbers can be used to track, locate and verify arrival of your order, as well as other details. To aid with the electronic delivery of your tracking numbers, please be sure to add the email address digital@novadisplay.com to any spam blocking software that you may have activated.